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HOVUS prides itself on obtaining solutions for its customers that
will last for years to come. The ability to provide this level of
comfort comes not only in development of the most effective packaging,
but in constant follow-up with the processor after start-up production.
As automated and high-speed lines are highly technical systems, food
processing problems may occur from time to time. The cause of such
problems may come from various sources:
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Non-maintained
packaging equipment |
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New
or inexperienced operators |
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Change
in food product formulation |
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Inconsistent
food product blending |
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Inability
of current processing line to meet goals |
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Off-spec
flexible packaging |
Most times, packaging
defects can be recognized before casings or film are placed onto the
machine. However, customers unsure with the root cause of their processing
difficulty should contact HOVUS for an analysis. Usually the problem
can be ascertained and remedied over the phone. In especially difficult
situations, one of our technical sales staff will visit your operation
to get you back on line as soon as possible.
Contact us at 610-997-8800 for assistance, or for less urgent matters
e-mail us at customercare@hovus.com
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